outlook 365 stuck on retrieving mailbox settings

Locate and then select the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\AutoDiscover, In the registry key path, corresponds to the version of Outlook that's installed: If your system has IPv6 enabled, you can disable it and check if the Outlook issue is fixed. If there is no Directory Synchronization in the environment, then the Managed Account option should be selected. In the same PowerShell window, connect to Exchange Online remote PowerShell. no issue creating accounts and linked mailboxes. Select COM Add-ins from the Manage dropdown menu and click Go. After creating a new OST, Outlook will synchronize all the mail items. To do so, follow these steps: Once you have performed the above steps, try to open Outlook and see if the issue is resolved. Change the on-premises object's address to match if it does not. Put your email id to receive the download link. If the account has multifactor authentication (MFA) enabled, you'll also need to enter a security code. In theOutlook Optionsdialog box, selectAdvanced. Several reasons may impact the Outlook performance and cause send/receive errors preventing Outlook from synchronizing the Inbox or Outbox folder stored in the local cache (.ost) with the mailbox server. If you have feedback for TechNet Subscriber Support, contact In theOptionsdialog box, select theMail Setuptab. Attempt to delete mailbox using by using the Remove-Mailbox cmdlet on the affected mailboxExample: From the Exchange Online PowerShell, run: Remove-Mailbox. I have found the root cause of this problem. Right click on any space of the Taskbar and select Task Manager. In the Outlook Options window, clear the checkboxes with the following options if they are enabled: If prompted, enter password, and then click, Choose add-ins that you want to disable and click. Outlook offers a couple of features to show your presence in the app. You should also check your email credentials and account settings. If your issue is resolved, congratulations! However, Outlook cannot update the mail items to or from the mailbox server when synchronization fails. If your issue is solved, congratulations! Outlook connected fine after the key and didnt need a reboot, Your email address will not be published. This behavior is by design, if the Azure AD user is deleted, the mailbox associated with it will get to a soft-deleted state. Wait three hours for the account to replicate to the Online services. Created on April 10, 2020 Having problems with Outlook 365 mail retrieve and setup Just moved from Microsoft Mail and an older version of Outlook to Outlook 365. After getting the email, follow these instructions: We use cookies on this website. Would you mind mentioning the addin in question here? Assign a license to the user to create a new mailbox. If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service change. If you can log in and access your emails successfully, it indicates there is an issue with your Outlook client. After that, you can switch back to Cached Exchange Mode and then check if the issue is resolved. How to Fix The set of folders cannot be opened in Shared Mailbox Error? Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. However, if the user takes any other action in the Outlook window, the title bar changes to Not Responding and remains like this for several minutes. Learn how your comment data is processed. Please remember to First, Was able to add my wife's ATT.net email account, but now it is taking forever to retrieve emails. Connect with experts, discuss the latest Outlook news and best practices, and read our blog. If the domain resolves in DNS but does not respond to HTTP queries (i.e. Resolution Important Follow the steps in this section carefully. How to Disable Cached Exchange Mode using GPO? Then we'll take you through a series of steps tailored to your scenario. Please exit Outlook, press Win key + R to open the Run command, type outlook.exe /safe and then press Enter. However, you can follow the solutions discussed in this article to find the cause and resolve this Send/Receive error in Outlook. Go to File>Account Settings>Account Settings. Run Get-MSOLUser -UserPrincipalName . Use the following steps to re-enable the Send immediately when connected option. Step 2: Click 'Next 'on the Welcome screen. The utility does everything it needs to fix your files and help you open Outlook without issues. rebuilding the offline Outlook data file(.ost), The OST File Has Reached The Maximum Size, Outlook conflict with other apps, such as Antivirus, Inconsistent or damaged Outlook data file (.ost). Value: 1 Tip:Messages also get stuck in the Outbox when you click Send but youre not connected. Try to open Outlook in Safe Mode and Disable Add-ins. Before you modify it, back up the registry for restoration in case problems occur. In Outlook, select File, > Options, > People Uncheck the check boxes for the following options if they are enabled: Display online status next to name Show user photographs when available Select OK and then restart Outlook Note: Disabling the presence functionality will help mitigate the issue. Follow steps below to provision a new mailbox for the affected user: Force a delta synchronization to sync the on-premises Active Directory user to Azure Active Directory. But if you dont like waiting, the reg key above will force Outlook to bypass this particular check and it will continue to the next method. Solution: Run Get-MSOLUser -UserPrincipalName -ReturnDeletedUsers |SELECT-OBJECT. The original mailbox is not recoverable. If the issue doesn't arise with the new profile, you can remove the old profile and keep using the new one for your email communications. Run Get-Mailbox -Identity . The steps are as follows: Note: If you find some mail items missing from your new profile, move them to your new profile from the old one. You may notice that if you open Task Manager that other Office processes are unexpectedly listed even though you did not open the application. Worked like a charm..!!! Solution: Add your email account by entering the Office 365 credentials and following the setup wizard to configure your email profile. - For Outlook 2010, is 14.0 Ltd. Serious problems might occur if you modify the registry incorrectly. I can confirm this fix works, and it saved my hair from being pulled out. After the sync, check if all the mail folders are updated. Connect to Azure AD PowerShell. Accept the default Outlook settings and choose OK. If you have these features enabled on your machine, Microsoft suggests you turn them off to see if that fixes the Outlook stuck on loading profile issue. Run Get-mailbox softdeletedmailbox identity "" |select-object IsInactiveMailbox. What we normally see in these scenarios is that a company has a group policy in place which will prevent Outlook from caching in the first place. I'm having several problems that are making the transition unbearable. Benefit: no local storage required. When this problem occurs, the message remains in your Outbox folder until you manually initiate a Send/Receive operation (for example, press F9 or select send or receive). You can create a new profile using the steps below. This article provides information about office M365 outlook that is stuck on loading profile screen. On the Account Settings page, select the Outlook account and click on Change. - For Outlook 2013, is 15.0 Run Get-Mailbox -SoftDeletedMailbox -identity . Ensure that the on-premises account's Primary SMTP Address matches the Primary SMTP Address of the Microsoft 365 object. Run Undo- SoftDeletedMailbox user@contoso.com -WindowsLiveID user@contoso.com -Password (ConvertTo-SecureString -String 'Pa$$word1' -AsPlainText -Force). Delete the message. Sometimes, Outlook can get stuck on the loading profile screen when you try to launch it. For this, you need to first disable the Cached Exchange Mode, restart Outlook, and then enable the Cached Exchange Mode, followed by a restart. Key: HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Preferences While Airplane mode is enabled, launch the, There are several options in the left sidebar. Select an Office process and then choose End task. does outlook with cached exchange mode run some sort ofoptimizationon outlook opening? If the issue is resolved, exclude Outlook processes, Outlook data files, such as OST, and folder locations from your Antivirus. If not in an Exchange Hybrid environment, simply assign the Exchange Online License for the user. How to Switch from an IMAP/MAPI Account to a POP3 Email Account? To do this, follow these steps: Locate and select the following registry subkey: HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\PreferencesNote In this subkey, x.0 corresponds to your version of Outlook (15.0 = Outlook 2013, 14.0 = Outlook 2010, 12.0 = Outlook 2007). Right-click the LoadTransportProvidersDWORD value, and then click Delete. Welcome to Help Desk Geek- a blog full of tech tips from trusted tech experts. In case you run into slow account setup with the newly released Outlook 2016 version, which can take up to 10 mins or more, here's a possible fix. You can then try to send the message again. Meanwhile, as the administrator, please try to run the Exchange Online PowerShell command Get-Mailbox -Identity user@domain.com for the affected user, and see if you can get any valid results. Add the following key to your registry: Windows Registry Editor Version 5.00 HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover] "ExcludeHttpsRootDomain"=dword:00000001 So as a result the process will take a substantially smaller amount of time. Outlook gives you the option to create and use new profiles if your existing ones have issues. Click Check for service issues. Follow the steps below to review the license status of the user. forum to share, explore and If your emails are not sending from Outlook.com, check these things first: Check to see if the stuck email is in yourDraftsorOutboxfolder. To make room in your inbox, try emptying your junk folder by right-clickingJunk Emailand then selecting theEmpty folder. Solution: In Outlook, run the Test E-mail Autoconfiguration test and see what Autodiscover is returning. If prompted, enter password, and then click OK. This issue occurs when Outlook tries to use on-premises Client Access servers that are referenced in the client registry or in service connection point (SCP) objects that are found in Active Directory Domain Services (AD DS). Why Is My Outlook Email Not Updating Automatically? Click on the File menu at the top. Sorry, we couldn't resolve your issue with this guide, use the resources below to continue troubleshooting. The Send/Receive errors in Outlook 365 usually occur due to system crashes, abrupt shutdowns caused by power failure, or any hardware/software-related problem. Please whitelist stellarinfo.com and request to send the link again. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. To work around the issue, you will need to end all Office processes that are running and disable the presence features. Press OK and close IIS. Visit the dedicated To start Outlook in safe mode and disable add-ins, follow these steps: If you can open Outlook in safe mode, try disabling add-ins (one-by-one) and check if it resolves the issue. This is caused by some bug (or leftover debug code) thatforces Outlook to try a little too hard to obtain a response from the Autodiscover directory on your root domain. Log in to the Microsoft 365 portal and check the user's license status. Once converted, you can import the missing mail items from the PST file. no issue creating accounts and linked mailboxes. In this situation, contact your administrator to have this group policy removed. If the message has an attachment thats larger than 25MB, delete the attachment and either attach a smaller file or upload the file to OneDrive and then attach a link to the attachment. Outlook may fail to synchronize changes stored in the OST file or retrieve information from the mailbox server due to problems with the Outlook client, system, or Outlook OST data file. If the user information is not returned, proceed to step 6. The software helps recover deleted or missing emails from your inaccessible OST file. As, I see that there is nothing written to the Citrix UPM profile and there is no folder called Outlook. Use Microsofts integrated 'ScanPST.exe' utility to repair the .pst file. From the Exchange Online PowerShell, run: Remove-Mailbox. not sure what is going on. Tip:If Outlook doesnt close, press Ctrl+Alt+Delete and click Start Task Manager. There are various reasons why Outlook gets stuck on the loading profile screen. Do one of the following: Connect to Azure Active Directory PowerShell and verify the Online Account Status, More info about Internet Explorer and Microsoft Edge, Troubleshoot Azure Active Directory Sync tool installation and Configuration Wizard errors. If user doesn't have a valid license. here to learn more. Can any shed any light on this? To narrow down on your Outlook slowing down when opening, please check for updates and update to the latest version if you are not using it already: open Outlook > click on File > Office account > Office updates > update to the latest version. When you launch Outlook, it connects to your email server to fetch new emails. While it is unlikely that we can recover your data you can call into support. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Also, any email sent to you or sent from your Outlook client will not be received or delivered. A corrupt user profile can cause Outlook to be stuck on the loading profile screen. Once all emails are moved, you may remove the old profile, which will also remove the OST file associated with that profile. Admin only: If more than one person in your organization is experiencing email problems in Microsoft 365, it could be due to a problem with the service. Connect to Azure Active Directory PowerShell and verify the Online Account Status: Open the Microsoft Online Services Module (shortcut from the desktop). Note:This method is a temporary fix. Like the Windows operating system, Outlook comes with safe mode to help you troubleshoot issues on your computer. If the ScanPST.exe tool diagnoses corruption errors in the file. not sure what is going on. Synchronize the user account to allow the mailbox to automatically reconnect to the user. The steps are as follows: Toggling Cached Exchange Mode may also resolve the issue if caused by some temporary connectivity problem from the client or server-side. Click it to connect (the button turns white) and click Send All. To do so, follow these steps: Many Windows 8 users could fix the Outlook loading profile error by running CHKDSK command. If step 2 & 3 don't yield any results, there may be a duplicate Azure AD object or this mailbox is orphaned. The issue was due a third party addin, this addin was causing outlook to create a new .ost each time the users started outlook. Microsoft recommends that you close all Office processes with Task Manager to fix the Outlook stuck on loading profile issue. If an error tells you Outlook is trying to transmit the message, close Outlook. Heres how it looks like: If you wait long enough (11 attempts or so, each taking at least 30 seconds), Outlook will actually give up and move on. Select your Office 365 email account and click. Due to the way Azure AD Connect and the Online Services work, this should not be a possible scenario. Based on the value of IsInactiveMailbox, take the appropriate steps: Solution: If the deletion has not synchronized yet, there may be an issue with the directory synchronization application. Man.. However, we will take you through the steps to attempt to recreate the user and reconnect them to the original mailbox. Stellar Data Recovery Inc. 48 Bridge Street Metuchen, New Jersey 08840, United States. Read Mahesh's Full Bio. Connect to Azure AD PowerShell. For this, you can log in to your Office 365 account via the web. The mailbox is not recoverable at this point. That would be very helpful. The Inbox and Outbox folders should be updated now. If Directory Synchronization is in place, you can search within Active Directory Users and Computers to see if the on-premises account is Present or Deleted. After you remove the attachment, click Send/Receive > Work Offline to deselect the button and resume working online. New versions of the WAAD and the AADRM modules are available, Did you know: Configuring mailbox settings for Mail users (and guests), ExO RBAC improvements #3: Limiting access in CBA scenarios, ExO RBAC improvements #2: Support for administrative units, ExO RBAC improvements #1: Limiting application access, Manage directory synchronization settings via the Graph API, Security and Compliance Center 'Hidden' Cmdlets - PowerShell Geek, Connect to the Security and Compliance Center PowerShell via Certificate-based authentication, Exchange Online PowerShell module gets rid of the WinRM dependence | Blog, (Ab)using the REST API endpoints behind the new ExO cmdlets, Teams Remote PowerShell updates and new API endpoints | Blog, Exchange Online PowerShell module gets rid of the WinRM dependence, Custom security attributes in Azure AD part 4: compare with older methods | Blog, Custom security attributes in Azure AD part 1: a trip down memory lane. Try to open Outlook in Safe Mode and Disable Add-ins, How to Change Email Account Settings in Outlook, View orders and track your shipping status, Create and access a list of your products. In theSend and receivesection, enableSend immediately when connected. In theSend/Receivesection, enableSend immediately when connected. Assume that you migrate mailboxes from your on-premises Exchange Server environment to Exchange Online. Visit the Microsoft 365 Community for self-help support. Run Get-mailbox user@contoso.com |Select-Object ExternalDirectoryObjectID, UserPrincipalName. Fix messages that are stuck in the Outbox. Right click on any space of the Taskbar and select Task Manager. Your scenario is complete. Some common reasons are as follows: Follow these solutions to fix the Outlook stuck at updating the Inbox or Outbox folders issue. Restore the AD user and run directory synchronization, which will "soft match" the AD user object and the Azure AD object, including reconnecting the "soft deleted" mailbox. Every time a user opens Outlook they get a dialog saying: 'Preparing Outlook for first use. Select Options from the left sidebar to access the Outlook settings menu. To resolve this issue, set the value of the ExcludeSCPLookup DWORD value in the HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\Autodiscover registry key to 1. Run Connect-MsolService -Credential $cred. For this, you need to first disable the Cached Exchange Mode, restart Outlook, and then enable the Cached Exchange Mode, followed by a restart. This scenario should not be possible because of the way Exchange Online Account provisioning in Microsoft 365 works. Attempt to delete mailbox using by using the Remove-Mailbox cmdlet on the affected mailboxExample: After Outlook closes, start it again and repeat steps 2-3. Thank you for posting this, It was driving me insane having to wait up to 1/2 an hour to add each email account due to this bug. Solution: When a message gets stuck in your Outbox, the most likely cause is a large attachment. Once the system is connected to the Internet and the server is available, follow the next solutions to troubleshoot and fix the problem. After the restore, the exchange online mailbox will be accessible again. Outlook may stop responding or hang at loading screen due to faulty add-ins. Since the change we have noticed some oddbehavior. We have resource forest setup for exchange. Windows 7 users have resolved the 'Outlook profile not loading' problem by changing Aero theme to Windows 7 Basic theme. Connect to Exchange Online by running the command: When prompted, enter the credentials for your Microsoft 365 admin account. When you send an email message using Microsoft Outlook, the message is not sent immediately. Follow these steps to rebuild the OST Outlook data file and resolve the outdated email folders problem. Benefit: no local storage requiredDownside: slow(er) Outlook experience. Go to Microsoft Community. If not, go to step 5. Check your email. Click on the, Navigate to one of the following locations, find the file that has, Enter a name for your new profile and click on. Enter the email account configuration for your new profile. Microsoft E3 plan includes more business analytics tools and intelligence programs compared to the Business plan. Users without cached exchange mode to do not get the dialog. Go to the Logon information, move to the Password section, and verify the correct account password. Solution: This problem can occur if theSend immediately when the connectedoption is not enabled, as shown in the following figure from Outlook 2016. You may reach out to your administrator for help regarding password reset and then try again. Downside: slow (er) Outlook experience. 'Preparing Outlook for first use. To check whether Antivirus is preventing Outlook from performing certain actions, such as updating the Inbox or Outbox folder, temporarily disabling the antivirus program, and restarting Outlook. All users have local copies of their mailbox downloaded, outlook reports all Drag the message to your drafts folder, double-click to open the message, delete the attachment (click it and press Delete). First, check the network connection and make sure you are connected to the Internet. If license property doesn't hold any value, the mailbox is not recoverable. This setting is tied to the following registry data, so this setting can also be configured by an administrator through a modification of the registry. If the above solutions didn't work out in your case, try rebuilding the offline Outlook data file(.ost), i.e., OST. This situation is expected behavior if the customer deleted the on-premises object 30+ days ago. We will never spam you, unsubscribe at any time. Contact Microsoft Support to get assistance with your issue. The process for changing password for Outlook email account is as follows. Help Desk Geek is part of the AK Internet Consulting publishing family. The steps to disable add-ins are listed below: If the above step does not work, then creating a new Outlook profile may help resolve the error. After 5 minutes, restore the Azure AD user using the steps below. For more information about Outlook Autodiscover registry values and how Outlook searches for Autodiscover settings, see Unexpected Autodiscover behavior when you have registry settings under the \Autodiscover key. Contact support to resolve the issue. Then delete the default Outlook 365 OST file. Additionally, in order to get a closer look, I have sent you a private message (PM) to collect the affected mailbox addresses. Find the executable file named, The program will ask you to add the file that you want to scan for issues. It would be best to contact Microsoft Support to assist in working out the best solution for this issue. This should fix the issue and Outlook should be able to update the Inbox and Outbox folders immediately. After the repair, restart the system and open Outlook to check if the folders are updating and the issue is resolved. This is the expected behavior of the Exchange Online Services. any help would be appreciated. To release an email stuck in your Drafts or Outbox folder, select one of the sections below. Modify the registry at your own risk. talk to experts about Microsoft Teams. We're listening. If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service change. Incorrect settings may prevent Outlook 365 from synchronizing the Inbox or Outbox folders. If user doesn't have a valid license, apply the Exchange online license. Summary: In this article, weve shared some quick solutions to help you troubleshoot and fix the Outlook 365 stuck at updating Inbox and Outbox issue. Does it write to the profile? Follow the steps in this section carefully. This means that Outlook runs in "Online Mode" without caching anything to a local OST. Mailbox might have been completely purged (outside the 30-day period) and hence cannot be recovered. Mailbox is not recoverable. Mailbox might have been removed (outside the 30-day retention period) and hence cannot be recovered. If they do, soft-delete the Azure AD user by running Remove-Msoluser -Userprincipalname user@contoso.com. Also, verify that the server is available and the profile is active. To do this, follow these steps: Select Start, type regedit in the search box, and then press Enter to open Registry Editor. Open the email on your desktop or laptop. Your scenario is complete. Enter your Email ID below to get the download link. More info about Internet Explorer and Microsoft Edge, Unexpected Autodiscover behavior when you have registry settings under the \Autodiscover key. Refer to How to Change Email Account Settings in Outlook. Using Azure Active Directory Connect to run a Directory synchronization will soft match the on-premises account with the new Azure AD account. Ensure the UPN of the AD user object matches what was returned in step 3. You may notice that if you open Task Manager that other Office processes are unexpectedly listed even though you did not open the application. As a result, Outlook may fail to update the Inbox or Outbox email folder. Solution: Copyright 2008-2023 Help Desk Geek.com, LLC All Rights Reserved. Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method.
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