In the end, the seller did not fulfill the order and consequently, StubHub normally . Thank you for the opportunity to respond to *********************************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. stubhub unable to fulfill Select the "Envelope" in the upper right-hand corner, 3. Event is Sunday so I need to ship ASAP. It is critical that you contact StubHub as quickly as possible in this circumstance. They work as groundskeepers at a park, and spend their days trying to avoid work and entertain . Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. Any advice is appreciated. Can I cancel a sale on StubHub? Ask the Community Was not disclosed until I received the tickets that the two tickets where piggy back seats rather than side by side. Customer service all the way to your seat, 2000-2022 StubHub. I ended up having to dispute the charge with my credit card company. If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. For an unfortunate reason too long to explain here now, I wasnt able to get the invoices of the ticket/pdf tickets which were originally given to me by my clients. Need to switch my ticket listing to digital tickets from paper tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. PayPal Holdings, Inc. is an American multinational financial technology company operating an online payments system in the majority of countries that support online money transfers, and serves as an electronic alternative to traditional paper methods such as checks and money orders.The company operates as a payment processor for online vendors, auction sites and many other commercial users . Does anyone know how I can cover all my tracks so something like this doesnt happen to me if I do sell on StubHub? A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Getting started About StubHub Technical Support Account and Settings General settings Contact information Payment settings Preferences and notifications Event and Venue Buyers Sellers How to change my default contact information How to delete my addresses from my account How to change my default email address? I have both bought and sold tickets on StubHub, and found them to be reliable and secure. What ever happened to your sale? Yes, I did.No, I didn't. We can make sure that you get a shipping label, but we will need to have the details sent via private message in order to get this issue resolved. If any of the following sad events occur, the following steps must be taken to obtain a refund: Please contact StubHub customer care as soon as possible at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com. Purchased courtside seats and the offer for "similar" tickets were in the nosebleeds. Let's start with the everyday circumstances. Last Updated on June 17, 2022 by Dave Clark. I feel terrible that I inadvertently listed and sold on both platforms. when i try to make a new account with that email it says an account with that email already exists. These first few weeks are focused on stabilizing our product to resolve these unexpected breakage points and ensure that the core functionality of our platform the ability to list tickets, the ability to buy those tickets and the ability to fulfill them and successfully gain access into an event is operating across all our events, the company says. Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. Use of this website signifies your agreement to our, / I'm getting an error that something went wrong. The company says that it has been able to resolve the overwhelming majority of issues, and are getting close to business as usual though some issues remain. Yes I could understand them charging me the service fee but they should not get paid the full price of the sale as they would not have received the actual price of the tickets anyway. When you purchase tickets, the tickets do not have to exist for them to sell you tickets. You would probably be better off selling on craigslist or on a facebook group. After the switch, you will enter the email address you use to access the community in order to reset your password. None of these are valid grounds for you to cancel your StubHub sale. That's what happened here. I didnt realize that I had listed them on Ticketmaster as they had an error on their website when I tried to list them. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. That is the one good thing about StubHub. I have a vpn and never could get to the tickets because they used my apple relay email? Ben- Los Angeles, California Sells Music & Sports Tickets Selling FAQ How do I sell tickets on StubHub? StubHub Class Action Suit Settlement Credit, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. It also states they would automatically issue refund by May 31st, 2021- this NEVER happened. I would think Stubhub should give you a free replacement ticket. Customer service all the way to your seat, 2000-2022 StubHub. (I wanted to buy time to see what legal recourse I have here). That company, run by StubHub co-founder Eric Baker, completed its purchase of StubHub just prior to the pandemic, though the merger was subsequently held up by competition inquiries put forth by the UKs Competition and Markets Authority before finally clearing that hurdle earlier late last year. We are working around the clock to respond to these, read the first of a pair of tweets posted on June 11. I would totally be pissed if I were in your shoes. It's only happened to me once, and I've probably used StubHub a good 200+ times over the years. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Click or tap 'See actions' then 'Make changes' and follow the steps. This is zero help. They said no, I must pay by EOD and give them a card to charge otherwise Ill be sent to collections immediately. 3.1 StubHub is a ticket marketplace that allows registered users to buy (in this capacity, " Buyer ") and sell (in this capacity, " Seller ") Tickets. Make sure your account info is completely filled out. Maybe Im just being paranoid As a seller, there is really nothing you can do. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan-to-Fan Ticket Marketplace for BYU Athletics. I assume they can be invalidated? Transfer my StubHub mobile phone tickets to a family member? If I chose the option to get refund no action was required. Thank you for the opportunity to respond to ***************************** complaint, BBB case #********. Lindsay is the author of this solution article. Employee cannot physically perform job. At this point, the sale cannot be canceled. Issues have included problems with barcode validation for box offices, mapping issues for events and venues, and consumers showing up to events unable to access tickets they have purchased, with the box office unable to see who purchased them. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a system issue. BBB is here to help. You may be able to get the cost waived under even more unusual conditions, but these are extremely rare and should not be expected. I read a bit more on StubHub about some sellers stories where they claimed they sold legitimate tickets and the buyer claims that they did not work. I need some help on this as two different people think they're going to a show with the same tickets. The ticket ended up selling before I could remove it. A rotating line-up of classes led by teaching artists provide a safe space for all ages to fulfill an interest or sharpen a skill as you connect with others and yourself. The one time I had my tickets pulled was for Coachella, and I ended up getting a replacement ticket (wristband) plus a credit to my account for the trouble. Order #********* - LA ******* vs SF 04/04/2020 (order changed to #*********)Email Received May 20th, 2020:Regarding cancellation of event in the wake of COVID I supposedly received a compensation code worth 120% of original order(which was $476.50 including taxes). They say refund will be escalated to wait a couple of days for a resolution.Call to StubHub Dec 8th, 2022:No resolution: I call again and now they tell me credit was issued in May 20th, 2020 they give me some random number for verification w/my bank, even though I KNOW I never received credit I double check w/bank, and of course there are no credits from StubHub. Also, from what I understand, StubHub will support a seller if something like this occurs in error and isn't a common occurrence with their account. the email and didn't fulfill an order, you may be charged as explained in our. Figure (1.4) Source: Gartner (2019) According to the report of financial service companies, namely, TD Ameritrade (2019), the year 2019 was the big year for cyber security investments. Stubhub initially said I could be refunded, but since refused. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. ******************, I had a ticket listed and kept getting errors when trying to remove it. These characters appear in the American animated television series Regular Show, created by J. G. Quintel for Cartoon Network . Everyone I spoke with had a different explanation (*******, *****, ******, ******************** and ******). Why is Stubhub allowed to sell things they don't have possession of? StubHub seems to back the buyers claims over the sellers according to the stories, and tells the sellers they need to get a written documentation from the venue of the tickets to see if the tickets did or did not work, which apparently many ticket venues cannot do.. Are we showing off our warehouses? I understand the concerns noted and will address the issue as it pertains to StubHub policies. The 'Payment' tab is automatically open. I receive a "Failed to load shipping label" errore message. If you have replacement tickets to offer, list the ones you have. We send emails as a courtesy when your tickets sell. I have tried mutiple computers and browsers. 3. [.] Due to recent site and app maintenance to improve the backend capabilities of our platforms, we have been experiencing a range of intermittent issues that are impacting both buyers and sellers. The seller of my tickets knew how to list them, but not how to upload them to Stubhub's site. The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. If you can't deliver the tickets you sold on StubHub, you need to tell us. Customer service all the way to your seat, 2000-2022 StubHub. Something similar happened to me for the Baltimore 13 show. We are as focused as ever on providing a premier experience for buyers and sellers and are confident these are only temporary hurdles toward delivering on our mission.. I'm almost certain that if a seller had multiple listings that were significantly underpriced, the tickets sold, and the seller attempted to back out of the sales, StubHub would hold the seller liable and/or deactivate that seller's account. Find event and registration information. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. The "FanProtect Guarantee" is StubHub's return policy. BBB Business Profiles may not be reproduced for sales or promotional purposes. n the StubHub app, tap the second drop-down menu to see them). 1. You will enter your community username and new password and done! Hi MonroahIf you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. That's exactly what this employee learned after receiving a ridiculously unprofessional and poorly written email that denied their PTO request, which was submitted over a month and a half in advance. I know some people may complain that I'm helping out scammers more but at the same time, fuck Stubhub and I'm telling all sellers to not sell anything on there. You have no seller protection at all. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. 2. Dont forget, Monday is MLK day and a holiday. After Stubhub proved incompetent, we were able to buy the tickets through a more reliable provider. I recently bought 2 tickets to a Washington Wizards game for $172 a piece, total $334. Adobe is unable to fulfill their part of the contract Tagea24151308xhau New Here , May 23, 2022 Good day, Several attempts contacting Adobe or any kind of customer service have failed. Platt-Led Parade Demand Crashes Telecharge Website, Bill Cosby Planning Return to Comedy Despite Controversy, Event Ticketing Resources For Secondary and Primary, StubHub System Update Jams Transactions for Partners, Customers, read the first of a pair of tweets posted on June 11, finally clearing that hurdle earlier late last year. Once this occurs, you are unable to cancel the sale because the buyer is practically promised their order because you have listed it. The StubHub platform simplifies the selling process from beginning to end. Sorry we couldn't be helpful. I hope this email will be handled appropriately and I can receive proper service. Is there anyway, you can shed light as to why is this happening to me at all? Those same exact tickets are currently listed again on Stubhub.com for double what I paid for them. Lindsay is the author of this solution article. On the way to the event we noticed tickets had not been sent. You finalize the order by clicking 'Buy now.'. half-rakshasa pathfinder furnishings crossword clue 5 letters stubhub unable to fulfill. I tried multiple computers as well with no luck. The Seller (and not StubHub) sets the prices for the Tickets. All Rights Reserved. Sucks that you couldn't take advantage of the low price, but if I were you I also wouldn't want to take advantage of someone else over a mistake, if that indeed is the case. I have no other recourse at this point. StubHub contacted me and told me I needed to get scan reports from the . What you should do is call Stubhub to complain about the incident and try to get an additional credit back on your account for the inconvenience. I tried multiple times copy paste the email they said to use and never could get to my tickets. Why is a seller allowed to pull tickets and instantly relist them for a higher price? Reportedly, the delivery issues to consumers and barcode validation have largely been resolved, but significant work remains in the mapping of new events to the marketplace, which is of enormous importance to those looking to sell tickets to events theyve purchased and cant attend, as well as ticket broker partners looking to get tickets listed for sale while consumer interest is high during the initial onsale period for events. I read somewhere that if you dispute a StubHub charge, they will lock you out of your account until it's dropped. (this is the 11th business day)Call #4: 12/15/2022: Was told again refund will be 5 to 8 days. Dave Clark. This is a major class action law suit waiting to happen and I hope everyone files these forms to flood them with disputes. It's extremely difficult to request help, especially for tech issues. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". You will enter your community username and new password and done! As a marketplace, StubHub does not own the Tickets sold on the Site. Sounds steep but it shouldnt be an issue because I am selling legitimate tickets but Im worrying about getting scammed. Complaint Details. Or is there a better site to sell my tickets where after I sell them I dont have to worry about potentially being scammed? 5 2022 . I stay on the phone until I receive email.Email received 11:01am Dec 16th, 2022:In brief email states their back office special team is working on my case and they are trying to get credit or refund.Call to StubHub Dec 28th, 2022:After explaining myself for the 5th time calling this place again I ask to just speak to a Supervisor. Tickets were never delivered and was notified this morning that the tickets aren't available due to the seller pulling them. 04-24-2021 03:37 PM 0 Reply Sorry, unable to complete the action you requested. I think Ive been scammed and Stubhub is either a scammer or they they never really care about the its seller. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. You guys are the shit, see you all on the road. Select the "Envelope" in the upper right-hand corner. Yes Stubhub came to BBBs attention in 2002. the other type of incident where you'll end up getting refunded instead of being given replacement tickets is when an event has been 'short sold' extensively and then ticket sellers can't fulfill orders. Sorry we couldn't be helpful. Can the buyer just be refunded when the order was cancelled? Stubhub is a broker. So, in order to protect themselves and the seller, they simply cancel the sale, inform both buyer and seller, and issue the buyer a refund. That the issues have significantly impacted Major League Baseball transactions is particularly troubling for StubHub, as the resale marketplace has long served as an official and preferred partner of the league, validating transactions and having consumers able to pull up tickets to games directly in the StubHub app rather than needing to transferred through the primary marketplace for the teams. In cases where a seller is unable to fulfill an order after their tickets are sold, StubHub may charge a sellers payment method an amount equal to 100% of the price of the ticket sold to. Well guide you through the process. If you have replacement tickets to offer, list the ones you have. I tried on my phone, my computer and even tried with and without WiFi. Press question mark to learn the rest of the keyboard shortcuts. See our seller policies. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games, says a StubHub statement provided to TicketNews. 4,038 total complaints in the last 3 years. Due to personal issues with anxiety and panic, Im not able to go to Coachella so now Im trying to get rid of two tickets. Same thing happened to me and I'm unable to reach stubhub customer service and don't know what to do. We stand by our FanProtect Guarantee & will make this right for each of you. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Your boss's inability to be organized is not your problem! Very disappointed! Many have been outright rude. I've never complained about any company before. Then again, I would be pissed if I were in his shoes. Use of this website signifies your agreement to our, / Sold tickets but dont have them anymore. 05.04.2022 how do i import data into django? If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. As a matter of policy, BBB does not endorse any product, service or business. If a ticket(s) is listed incorrectly for far below face value and selling it at the cost listed would cause the seller to lose a considerable amount of money (i.e. (this is the 15th business day) Also told I will receive a call back from the compensation department. My tickets were sold twice on stubhub. Absolutely love when I get messages like this. Set your price and tap List tickets. (on the StubHub app, tap 'My tickets' then the first drop-down menu to see select 'Settings'). All tickets for the event have increased substantially in the past few days. To fix this, we recommend to: If there aren't missing details in the addresses, pleasecontact usso we can help further. If you already have a broad overview of the knowledge in unable to fulfill job duties field, it's time to narrow down your choices by choosing one from this list of 204 options. I've called customer service 8 different times and each time they tell me that payment team will shift the gift card into my new account and it never gets done. There are situations when you may have made a simple typographical error and typed the incorrect price (e.g., $10.99 instead of $109.99). Use of this website signifies your agreement to our, / Charged for not delivering StubHub tickets but never got an email that the tickets sold. Sold tickets on Stubhub for the first time. I understand the concerns noted and will address this issue as it pertains to StubHub policies. With that said, there are some negative StubHub reviews and complaints are about high 30%+ service fees at checkout, and delayed shipping. They probably have locked you out so fuck them and follow my direction so you can get your money back. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer.
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