Melted Hairline lets you show off those edges! Review by loyal customer Sara Beckwith. We thank you for your support! For the most part, they usually have it. They did not even have the decency to discuss refund option. Desiree is so awesome!! Would you like to add a photos or videos? usps or fedex tracking number? (TIP) if you dont have an item in your possession dont post it for purchase! https://www.ebonyline.com/shipping-policy/. THANK YOU ELEVATE my bride will be beautiful. Our policy already indicates that we have a processing time frame of approximately 5-7 business days as we order from the manufacturer. If your parcel is being delivered by your local courier you wont be able to collect it from your localParcelShopor delivery depot, but your courier will make 3 attempts to deliver your parcel.. It means everything to us! Modification & cancellation policies rating: Yes, Ebonyline.com does allow order changes & cancellations. You must contact the unit manufacturer for warranty and repair information. For the best experience on our site, be sure to turn on Javascript in your browser. Follow these tips & tricks to ensure that your wig stays fresh and looks bomb. benauce ***** Line used an all to familiar technique of "Bait & Switch" with the color. Thank you. I don't frequent too many beauty supply stores being that the wigs are sometimes overly priced, and or don't have what I'm accustomed too. Gain trust and grow your business with customer reviews. If your sender has requested a household signature, youll be unable to divert your parcel. We apologizefor any misunderstanding. They don't even deserve 1 star. Customer Support Team. i find this very weird. After much searching on the Ebonyline.com site, I bought an amazing hairpiece from Ebonyline.com. BBB Business Profiles are subject to change at any time. Reorder Print Once again we do apologize for any misunderstanding. I recently had a problem with order and this was taken care of by Mahaz with such efficiency and patience. We do apologize for any inconvenience this may have caused. As of August 9, 2021, Ebonyline.com does offer international shipping policies. Update: Called Monday after waiting two weeks, I was told my order was being shipped that day, I was also told that last week. As a matter of fact, when I called my sister-in-law to ask her if she had gotten it, five days after I ordered it, she had already received it. Our wigs come directly from name brands and they are not imitation. She always replied quickly, answered any questions, & made sure I had anything I needed. \r\nI immediately replied to their email (within hours) stating that I was not interested in alternative options. If that does not work, try https and port 2443. Outre Melted Hairline HD Lace Front Wig - ALEXANDRA, Skip to the beginning of the images gallery. If youre still waiting on your parcel and its been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it. Besides I have no guarantee I will receive the other item.\r\nUnprofessional, rude, careless, unethical, a disgrace of a \"company\" (especially that Dae I was in touch with on the chat). Ebonyline. I had put on for the 1st time ever yesterday on Monday, 12/12/2022. You may cancel or change your order if the order is not shipped out yet. Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - ETIENNE, Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - FREYA, Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - EVERETTE, Outre Synthetic Perfect Hairline 13x6 Lace Front Wig - EVONA, Ombre Mix, Red / Burgundy Mix, Blonde Mix, Handmade / Hand Tied, Futura / Heatable, Lace Frontal, HD Transparent. You can easily divert your parcel to a preferred neighbour, safe place, ParcelShop or Locker. Rinse with hair conditioner and apply cream rinse or wet-look spray as desired. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. 2023 https://www.fedex.com/fedextrack/?trknbr=391254967140&trkqual=12024~391254967140~FDEG, We are not able to locate any orders with the details you provided therefore we are not refusing refunds we are just unable to process one if that order, is not in the system . We strive to keep our shipping low and our prices lower. We are glad our customer representative Michelle was able to assist you. You can track an international parcel in exactly the same way youd track a UK parcel, but youll need to use our International tracking tool. NOTHING. They claim that it is in their policy. How To Buy ebonyline.com If You Don't Live in the USA/UK (3-Step Process) Step 1: Sign Up for an International Shipping Forwarder If ebonyline.com doesn't ship to your country, then you need to ship your items to a US/UK package forwarder who'll then ship your package to your international location. No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. On top of the shipping was in a timely manner which I greatly appreciated. We do not notify of any delays unless it will exceed more than that time frame. I appreciate that! I love shopping here. Keep up the great job EbonyLine! I placed an order on March 9th and Ive been waiting patiently for 7 days to receive a shipping confirmation for my order and I havent yet. not black!!! Sale price. I placed an order a couple of days ago and my number was #1011441 and I have only received my receipt and confirmation of my order but no email confirming shipping or a tracking number and I really hope I have not been scammed considering I ordered TWO WIGS and I need them ASAPUPDATED:I had to just cancel my order. Track All Shipments Print All Shipments Wait a few minutes then rinse. International Association of Better Business Bureaus. Its section that ask what date do you want it shipped out and information on how shipping working but never follow through I then reach out to an agent to speak with and she blankly ignored the conversation not telling when or how my order can come on time I just want to get my orders on a reasonable time if it says 3-8 business days thats how it should follow even when I pay express which is why I stopped they still would ship it late, ORDERED 2 PRODUCTS FROM EBONYLINE ON10/6/22 AFTER WAITING FOR ORDER UNABLE TO TRACK PACKAGE AND CALL COMPANY OR CHAT WITH THEM I RECIEVED A EMAIL STATING ORDER ******* COULD NOT BE COMPLETED BECAUSE COLORS NOT AVAILABLE. Sara, Before washing, gently detangle using a wide tooth comb. Customer Support Team. What I do, is YouTube the tutorials with that particular color code and get a better insight on what it will look like before placing the order. Before washing, gently detangle using a wide tooth comb. Great selection and excellent customer service. Once again we do apologize for any misunderstanding. All you need to do is enter the 16 character parcel tracking code into the tracker. Once again we do apologize for any misunderstanding. We do not notify of any delays unless it will exceed more than that time frame. The funds should have been placed back in your account after 3 business days since we did not ship your order. We look forward to have you here as a valued customer! All rights reserved. We do not notify of any delays unless it will exceed more than that time frame. EbonyOnline has a consumer rating of 4.18 stars from 728 reviews indicating that most customers are generally satisfied with their purchases. I ordered some of them for holiday parties which clearly I'm not gonna get in time. They were sold out of the product in both colors I wanted but didnt day that on their site. Toll Free: Customer Support Team. Operator was nice and cancelled my order. Amazing customer service. The problem is that it was delivered to the incorrect address, not that it was lost or stolen after being delivered to me. Priority Mail 9205 5000 0000 0000 0000 00. Brush the hair with a wig brush to remove all tangles and loosen dirt. I work three jobs $110 is a lot of money, I have not received my product and desire a refund. Thanks, you've successfully signed up for our newsletter! All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. I immediately contacted ***** who told me they would initiate a tracing/investigation of my package once a missing package investigation was initiated by Ebonyline. Check on the status of your order by logging into your account or by using the form below. Thank you for your feedback. Enter the Ebonyline Order Tracking number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. Jerri,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. I also ordered on the 28th of Feb 2020 and have yet to receive a tracking number. We thank you for sharing your positive feedback. Once again we do apologize for any misunderstanding. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. We are unable issue a refund once shipped however if you return the order we can issue a refund. Tip for consumers:There always having sales. We look forward to continue doing business with you!Customer Support Team <3. Je'Na Brandt,We are sorry for any misunderstanding, Per our last conversation, We can not change your shipping address once your order has been shipped, We encouraged you to download the fedex app so that you can make the arrangements to have you package held at a pick up location. Copyright 2000-present Ebonyline.com. They say my order was going to ship out in 24 hours. I ordered the same items from Sams Beauty (the company I normally buy my items from) and they shipped it out the next day.Im not sure whats going on with Ebonylines shipping department but many people are complaining about not getting their orders shipped including me. I am sending the package back today at my expense. * One or more of these files was not uploaded due to an invalid file type. So I replied can I receive my refund for one of the wigs or can I get store credit Desiree was very nice and easy to talk to, she promptly sent my full refund back from one of the wigs that was sold out. Everyone's 100% correct with what they are stating about the shipping. Most definitely will be ordering from this site again. "Beware! I've had to wear wigs my entire life, Ebonyline is not only affordable. Chrissy Monaee,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. Would definitely recommend! who should be reaching out to would be us with those details or your bank. I have no answer but I was wondering too! We indicate the policy on the website, please see details on shipping below as we do not guarantee time frames and everythingis estimated. Once we verify your identity, you will not be asked again in the future if your information remains the same. Once again we do apologize for any misunderstanding. Thank you for shopping at Ebonyline.com. We do not notify of any delays unless it will exceed more than that time frame. Companies can ask for reviews via automatic invitations. Buyer Beware! Check the. Thank you for helping a girl feel beautiful again after hair loss. Next time, contact customer service at ask@ebonyline.com or 847-647-9791. you are provided. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. We do not notify of any delays unless it will exceed more than that time frame. What can I do if I haven't received my parcel? However, it is now November 26, 2022 and there are 0 shipping updates on the order and I have no tracking info. I was told I needed to adjust my eyes, as the color shown is BLACK! Rinse & apply conditioner in a downward motion. She literally called me a liar. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Outre Lacefront Melted Hairline Lace Front Wig - Alexandra. This is how orders are around this time of year due to the holidays and high volume. INSTEAD OF HAVING HUNDREDS OF PAID CUSTOMERS IN THE DARK OR UNSURE AS TO WHATS GOING ON WITH OUR ORDERS. DO NOT BUY FROM THIS COMPANY. Verification can help ensure real people write reviews about real companies. Once again we do apologize for any misunderstanding. Your browser does not support embedded videos. Once again we do apologize for any misunderstanding. Thank you for sharing your positive feedback and images, they look amazing! Wait a few minutes then rinse. Tip for consumers:Know what you want BEFORE you buy. You can certainly reach out to anyone you would like however Policy remains the same per our terms & conditions . Get exclusive deals, promos and giveaways! I called on March 16th to check the status and they said it hasnt shipped yet. So check out Hector and the others at ebonyline! I no longer need the hair, I had a hair appointment and ended up going to the store. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. I am very impressed with the service particularly from DAEJONNA D. Thank you so much Ebonyline! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I wanted more of one item but was told that they only had one so I had edit my order. The store will not work correctly in the case when cookies are disabled. Order Shipments Here are 8 tips for writing great reviews. I have worked with Mahaz. We ship out over 80% of our orders within a 24 business hour time frame. $106.99. It arrived quicker than I imagined. $45.99. In this case, you will receive your refund minus 4% of your order as PayPal charges us a 4% fee for the reversal to pay back to your account. We deeply apologize once again for any misunderstanding . DO NOT ORDER HERE. Certified Mail 9407 3000 0000 0000 0000 00. We are very sorry to hear this. Excellent customer service!! Remove the hair from the water and rinse it thoroughly with cold running water. Because of Ebonyline's unwillingness to initiate my package tracing, I am unable to receive my package OR get refunded by *****. We do apologize for those delays with the carrier . Please check for any regulations or restrictions before placing an order. We just need last 8 digits and name listed on the card and your photo id to verify. Orders placed by 3:00 PM CST Monday-Friday.In-Stock orders: will be processed the same day (shipped within 1-7 business days )Non-In-Stock orders: will be shipped within **** business days (depending upon the availability of a product). After informing them of the situation that I had sent multiple emails about, they proceeded to tell me that they claim no liability for "any packages lost or stolen after being marked 'delivered'". Just enter this number into the tracker, above. Customer Support Team, Placed an order and still no shipment! Not sure about this. No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. You can email us at verification@ionecorp.com We may cancel your order if you do not respond within a week. ABSOLUTELY ADORE this site. Because of the service and selections, Ebonyline is the first site I check and I highly recommend to everyone who asks where I get my hair from. The shipping was super fast it came in 3 days. Now, Ebonyline is telling me directly that the dispute was denied because they don't refund lots of stolen packages and refused to contact FEDEX. Did you experience any bad reactions from using ebonyonline? We don't actually charge your account until we ship out the order. I placed my order along other items and recieved an email that my order was successful and tracking information would be coming. I placed an order on February 27th and still havent received my item. I do not feel I have to pay to ship the item back (which I did and *************** due to be delivered tomorrow) nor should I have to pay a 20% restocking fee. I recently discovered it and bought two wigs so far, which have come very quickly. Place on a wig stand to air dry. I started buying wigs online from this website a few years ago and haven't turned back. JavaScript seems to be disabled in your browser. We are glad our customer representative Hector was able to assit you. Please provide order number to locate your order. You can track a parcel you're returning in the same way as one you're receiving. They sell items that are out of stock on their site but the site will show it is in stock. best experience on our web site. Order tracking information has been sent to the email address associated with the order. I love changing my looks and style. BBB is here to help. Thank you for being our valued customer! All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Online Labels, LLC We need your email address to verify that your review is genuine. Customer satisfied. i still don't understand economy shipping, i hope you can explain it to me. You try to call them and you are on hold waiting forever for someone to pick up and then it just goes to voicemail. I've been coming here for years for my wigs & am always happy. I love ebonyline! DaeJonna D, Customer Support Team. Tracey Foster,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. Most retailers like to manage any changes to the delivery address of your parcel, so youll need to contact your sender or retailer to do this. Was not notified until I reached out via email. What does my bust size and waist have to do with ordering a wig! I reached out again and receive a nasty message from the vendor. Once again we do apologize for any misunderstanding. May 6,2022 If you cannot find the answers to your questions below, please email us at ask@ebonyline.com. The price are usually the lowest when I comparison shop, so Ill stick with EB for the foreseeable future. JavaScript seems to be disabled in your browser. Items Shipped Do not wring or twist the wig. Once again we do apologize for any misunderstanding. Leave this blank if you'd like to publish your review anonymously. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. They need to be closed DOWN!!!!! Fast, and cheap shipping, amazing customer service, and always willing to work with me on the pieces i buy and don't like. It is almost a month later and I still have not received my order. Spray it with hair conditioner. I sent them an email and have yet to hear back from them. Get exclusive deals, promos and giveaways! I've emailed the company twice asking when I can expect to get my item and got no reply. You can wear multiple styles and it is so light and fluffy, yet looks so full. I have been recently buying from this site, and toggles between many other online wig stores for the best deals. Yes, Ebonyline.com does allow order changes & cancellations. If you're returning a parcel using a Print In ParcelShop device, make a note of the long number underneath the printed label and enter it in the box above. So mad I didnt check this website before I ordered. As of August 9, 2021, Ebonyline.com does allow modification & cancellation policies. Once again we do apologize for any misunderstanding. I never received it and they just took my money! Dear Kelly, This will be my LAST TIME ordering from this company!!! You were also. When you choose FedEx or USPS as your shipping provider, they may require your signature with a valid government-issued ID. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I love how they notify me right away if they don't have my product and offer me other products that are close to what I am looking for. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. Veronica, Apply the conditioner as you would hairspray. Your order has shipped, please see tracking details below. Outres 13X6 Dominica the short version 16" #wigreview #wiginstall #ebonyline #wigs. Color Shonta Alexander All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. I spent $59 on 2 wigs. elleayebeWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. 30 complaints closed in the last 12 months. The store will not work correctly in the case when cookies are disabled. Great shipping rate $3.99! Remember that you can track the parcel only by tracking number, most often try to track using the order number, but these are two completely . If you dont think youll be in for the next attempt you can ask your courier to deliver your parcel to a neighbour, or another safe place.Go to divert your parcel. All rights reserved. It took them 4 days to ship out and it still never made it to me. The didn't notify to stay that my order was being delayed.I should ordered from Sam's Beauty. Scott Ahmed,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Hello, Great customer service. We look forward to hearing from you again! Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. And since 1969, The Wig Company has offered We apologize for any misinformation, I am not sure where you are getting this information from however we are not obligated nor is a any business obligated, to have a free return policy. As of August 9, 2021, Ebonyline.com does offer free return policies. How do I cancel with Ebonyline.com? Can I edit or adjust my Ebonyline.com order? An Outre Synthetic Melted Hairline Deluxe Wide Lace Part, Order No. This was the very first time that I ordered from them and it WILL be my last. Life isn't perfect, but your hair can be. This wig was every thing I expected and more. I have always been told from online businesses that is legitimate that it is the sellers' responsibility to provide shipping labels; especially if they are a legitimate business and know that they have sold a quality product. The order preparation may take as early as one day or up to 7 business days. Once again we do apologize for any misunderstanding. What's Ebonyline.com's cancellation policy? Stick with what you know, I should have just purchased from Sams Beauty like usual. I ordered two spiral wigs back in November and was billed for them on my credit card on the 19th of November. View the, Yes. I had a problem with my order on the 21 of February.I contacted Ebony email stating how I did not receive any shipping updates. Color was sent is color 4 . Can I edit or adjust my Ebonyline.com order? I don't know what economy shipping is. Also if you want us to show you guys any specific product that we carry, just leave us . Airrei'el Saunders,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. We use cookies for analytics, personalization, and ads. Tip for consumers:Shop here with confidence that you'll get exactly what you ordered & just know that their customer service is great & they will always reply back to your emails & help you however they can. Find items you like either by using menu buttons or searching. Value 290. Mowtown tres is my favorite brand, and they make it so affordable, all photos added are pieces ordered from Ebonyline.com. Once again we do apologize for any misunderstanding. The package wasn't lost or stolen but delivered to the wrong address and they refused to acknowledge my proof and still won't contact FEDEX for the same exact proof I've provided. Youare able to refuse the delivery if no longer needed. Ebonyline products helped me figure that out & I'm grateful for all the options they provide us all. Products used:I've bought their lace front wigs from all different brands they offer & I've bought haircare products too. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We hope to hear from you soon! I ordered a few pieces to take on a trip over a month in advanced. But efficient. Packages with such numbers can be tracked right until delivery. The receiver/customer is responsible for settling all charges in order for customs to release the shipment and have it delivered. Hello, Knoji is a social discussion platform that's 100% free to use. Customer Support Team. I won't be in at my expected delivery time. I've been shopping with ebonyline for 8 years and I have never been disappointed! \r\nLadies, please do not waste your time and money on this website. Ebonyline.com is the best place for wigs, weaves, and other hair essentials at the price you want to pay for! Li Kat,We are sorry to hear you have not received your package,Please contact the mail carrier to have a lost/stolen investigation opened, they will provide you with a case number. Ashley LaneWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. You can also check and trace the current status of courier location and delivery date or any delay info by calling the customer service center. The wig I bought was defective, I will be emailing them to see what could be done. Hello, ***** customer service informed me that ***** would be the one to fully refund me if they were not able to recover my package, yet Ebonyline is completely unwilling to let them know that my package was misdelivered. Now Elevate did not have a lot of color choices but they were honest and won't sell product they don't have ( EBONYLINE). Youll need to get your parcels tracking number from its sender retailers usually send this to you by email with information about your delivery. What is an identity verification process? For the best experience on our site, be sure to turn on Javascript in your browser. Please review the Policy on the link below. Customer Support Team. Thank you for taking the time to share your positive feedback. Find answers to popular questions about our company and products. Thank you for taking the time to share your positive feedback! Save my name, email, and website in this browser for the next time I comment. Fraudulent company!\r\nThey need to be investigated! Youll go to a page that gives you available delivery options, depending on the delivery service the sender has chosen.. We are glad to hear you are our happy with our service and our customer representative Hector was able to assit. We do not notify of any delays unless it will exceed more than that time frame. I had to jump on the chat on the website to discuss my order with someone. Customer Support Team. I'm so excited to try my new wig! Customer Support Team. $62.99. They always have the items I need. I ordered 8 wigs and paid 23.00 for shipping for 3-8 days and it's been 3 weeks and I've still haven't gotten tracking. Get exclusive deals, promos and giveaways! Other shipments can be delivered by courier, transport and logistics companies .