My trip was booked AND payed 2 times due to a failure of the system. Dear guest, Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. They treat you like you are nobody. It has been more than one week, and the refund still has not come. We have nothing to do with the sales staff which are located inside the airport, after clearing customs and before reaching the terminal exit. Transfer from the airport to the hotel. No reaction of BD. We (2 adults and 2 kids) went on 2 excursions and booked both excursions with Omar Malpica with BD Experience - directly at our resort. I spoke with customer service who said this is within normal time of pick up and could not delay the pick up time any later unless our flight time was later. We booked our trip through Costco. Av. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. Dear Guest: Lote 7 SM. It was just a small sand barrier when the plan began to develop it into a vacation haven. Tripadvisor performs checks on reviews. Our arrival was without issues. Estimado pasajero, By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from 597.51 per group Reserve See More Tours Travellers talk about " westjet vacations " (64 reviews) " cancun airport " (430 reviews) " Respectfully: No, you don't need to print your ticket BD Experience BD Experience 8,842 Reviews #90 of 595 Boat Tours & Water Sports in Cancun Outdoor Activities, Tours, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 159 Book in advance from 7,788.59 The toilets were dirty and hard to flush and smelled bad. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. We had trsf to and from airport via BD via our tour operator, Westjet. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. We were provided pictures of an almost new looking catamaran. Transfers again had been paid through Costco. By BD Experience. Then we took a jeep rental. Rename to BadDay Experiences - con artists. Dear Guest: We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. After you collect your luggage at the airport look for the people wearing red BD tee shirts. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. BD Experience: Airport Transfers - See 8,829 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Round Trip, Budget Tour: Full-day Sunway Lagoon Theme Park Include Tickets, PADI / SSI / SDI Open Water Certification, Fantastic Valletta Self-Guided Audio Tour, Culture walk: Hooligans Tour - Storm over Belgrade, New York City Skyline Tour by Night with Local Guide. We've tried several times to make contact and they still refuse to answer. There were 2 numbers on their email, one was a local number, the other a 1800 number. Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. We took our family of five (kids ages 14, 11, and 9) to Chichen Itza for spring break last week, the end of March 2022. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. BD Experience BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Boat Tours & Water Sports, Tours, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.95 Snorkeling, kite surfing and other aquatic activities. Do you have an email to contact BD Experience Cancun? We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. , , I was like wait he hasnt gotten us our ride, then well tip him. We have been using Best Day now for years to commute from airport to our hotel destination while travelling in Mexico. Certificate of Excellence Awarded by TripAdvisor in 2019. Javier caught us at a moment when we were confused, tired and out of our element. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. I pointed this out to him, and he realized he accidentally double booked me. Contact page of BD doesnt work, more than 10 emails sent. Sincerely, My trip was booked AND payed 2 times due to a failure of the system. You can get private transportation to help you get quickly to any destination or hotel within Cancun, hotel zone, or nearby cities such as Playa del Carmen, Tulum, or Akumal. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. My husbands like I should tip him. What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. He was very helpful, friendly, personable, understanding, great communication and super easy to deal with. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of . Tripadvisor performs checks on reviews. Best Day Travel Customer Service Department You should have received a confirmation number for your pick up from westjet. Yes Best Day Tours was the same as BD. Shared Transfers 0. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. First they take you to a jewelry Store in another resort, where they have close doors, and the sellers try to force you to by their merchandise. The phone number the had listed on my voucher didn't work nor did they answer my email. Dear Guest: My experience with BD Experience for the first time was horrible in my opinion. Datos. And reserved a private car through them. We have the most horrible experience this morning with BD experience. Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. Water Activities 0. Horrible experience! After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. We have used BD the last 3 years. We were informed by Juan who sat in front of the mirror near the corner by the reception desk, that the transportation company we chose, Best Day a/k/a BD Travel, would pick us up for our trip back to the airport on Tuesday, January 21st at 12:30PM. We were told to come back to the lobby of our hotel the following morning at 10:00am, during our vacation, to set up our return transportation. Max. Almost making fun of me. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. - See 8,896 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. World-class shopping centers with well-known brands. Shame on you Bd, what a bad organisation !!!! Cancun, Quintana Roo, Mexico. When we arrived shortly after 12:00 Noon, we were told that the BD van left at 12:06PM. Terrible. Challenging golf courses. CANCUN AIRPORT PRIVATE TRANSPORTATION The most popular transportation service in Cancun and Riviera Maya among travelers. They were prompt, courteous, and efficient. Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. . Respectfully: BDExperience was established in Cancun in 1984 and offers airport shuttles in Mexico and the Dominican Republic. Omar Malpica with BD Experience is AWESOME! We have a fleet of modern vehicles for passenger transfers. But we have to stand in line for ferry for 2 hours. I contacted them through WhatsApp. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Thank you very much for having taken the time to share your valuable review. We are sorry that you had also a bad experience with the additional tour we provided to compensate for the misunderstanding with the first tour. Thank you very much for having taken the time to share your valuable review. Bonampak Mza 2. Contact page of BD doesnt work, more than 10 emails sent. Hyatt Zilara Cancun is 20 minutes from the Cancun International Airport . Main attractions are paid extra: swimming with dolphins another US$100. With more than 10 years of experience and recognition, that offers high-quality Cancun Airport Transfers services. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Main attractions are paid extra: swimming with dolphins another US$100. Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. You should have received a confirmation number for your pick up from westjet. BD Experience: Cancun Airport Transfer - See 8,859 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. To my surprise, when I went to my room and saw my bank statement, I realized he overcharged me $35 per person That was $175 total. Shame on you Bd, what a bad organisation !!!! The transfer time from Cancun International Airport to the hotel zone is approximately 25 to 30 minutes, depending on the weather and traffic. The city of Cancun is young, as are most of its permanent and temporary inhabitants. Sm 3 Mz 4 Lt 122 Loc B Huachinango Av. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Sincerely, Espaol ; Contact Us. It will be our pleasure to serve you. We got there, and no one was there to retrieve us. We got there, and no one was there to retrieve us. For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! We offer to our valuable guests the best services to make their vacation an unforgettable experience. Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. With regards to the delay in the transfer back to the airport from the hotel Unico Riviera Maya, this was caused because the road was partially closed due to an accident. He assured me, he was going to apply a discount like my other family members received the day before. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Great, fast service every time I have used them. Total should have been $192. !, Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. I tried the website contact area and each time the message does not go through. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Tulum Private Transportation From-To Cancun Airport. I feel they are dishonest. He was very understanding. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Thank you very much for contacting us. Private Transfers 0. Meeting the driver was easy (they have their own booth), verifying my reservation was simple, and they got me to my hotel swiftly. Dear Guest: When he took my card, I immediately got notification from my credit card company that I was charged $486. We were then told that the others would be picked up at 6:30.One stated that they had arrived to pick us up at 4:30 and we were not there. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. BD Experience 8,874 Reviews #98 of 576 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 Book in advance from $136.02 per adult
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