Emma is the Virtual Assistant for USCIS. Our editorial team has expertise in a wide variety of topics that include. Filing a form online is easier and faster than paper filing. This is the result of financial limitations and resource constraints that make it impossible for USCIS to offer live assistance to every customer in the face of increased inquiry volumes. Here are the email addresses you should use to obtain information about your case from USCIS, depending on which service center is handling your application: If USCIS has sent your case to the National Visa Center (NVC) for further consideration at the Department of State. Broken link? Heres how to get started with the automated system: After youve pressed the 1 for English language selection query, then you have some work to do. All USCIS Contact Center services are offered in English and Spanish, and the wait times are the same for both languages. 1. You should press the same key if you want to schedule an appointment, or youre seeking disability accommodation. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. If we need more time to respond to your inquiry, well contact you within two federal government workdays to explain why we need additional time and provide you with an estimated response time. Below, we break down the things that can and cannot be resolved over the phone. There are certain fixed hours within which you need to call. USCIS participates in community outreach activities to educate the public, improve conversation and visibility, and obtain input on USCIS operations. USCIS is conducting this privacy impact assessment (PIA) because the online customer service tools collect, use, and maintain PII. If you have an expired Green Card and believe you need an in-person appointment to receive evidence of your immigration status, please note that USCIS has updated the language on Form I-90 receipt notices to extend the validity of a Green Card for 24 months for individuals with a newly filed Form I-90. +1 (800) 375-5283. Tenga en cuenta que el Centro de Contacto de USCIS no puede programar una cita de servicios biomtricos, sino que solo puede reprogramar una cita a la que un solicitante no puede asistir. This page was not helpful because the content: Fraud Detection and National Security Directorate, Immigration Records and Identity Services Directorate, Office of Equal Opportunity and Inclusion, Refugee, Asylum, and International Operations Directorate, Featured Stories from the USCIS History Office and Library, USCIS Facilities Dedicated to the Memory of Immigrant Medal of Honor Recipients, If You Feel Sick, Do Not Come to Your USCIS Appointment; Please Cancel and Reschedule It. Individuals will need to answer some verification questions before USCIS can share information about a case. As a result, you may hear various alternatives when you dial in. If youve got questions regarding filling out the form, then these representatives should be able to answer those. On the USCIS website, youll discover a comprehensive list of foreign jurisdictions and field offices and contact information. The wait times are generally shorter at the beginning of the workweek. Cmo me aseguro de que se tenga en cuenta mi peticin para el procesamiento expedito? Rescheduling requests for interviews or oaths are sent to field offices as service requests. Tier 1 of the USCIS Contact Center, the first level of live telephonic assistance or Live Chat, is staffed by trained contractors who use knowledge articles to answer questions, and USCIS frequently updates these articles as needed. 28 165 165 comments Best Add a Comment CORosh 2 yr. ago call in and say "technical support" and then say "technical problem" .. and there you go you are connected to an agent. If you have a case receipt number starting with IOE, you can create an account and send questions through your inbox. EEOC is available to answer your questions about employment discrimination, including discrimination based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. Email: E-Verify EmployerAgent@uscis.dhs.gov. Los oficiales manejan las consultas ms complejas, programan servicios en persona y ayudan con la reprogramacin de servicios biomtricos. myUSCIS provides a personalized account to help you navigate the immigration process. This page was not helpful because the content. Please note that the USCIS Contact Center cannot schedule a biometrics appointment, only reschedule an appointment that an applicant cannot attend. Each case is unique, and some cases may take longer to adjudicate. Live Chat. Por qu USCIS no habla con mi asistente legal? If you need more information about the naturalization process and you live in the continental United States, you may call Customer Service at no charge (1-800-375- 5283) for help. La mayora de las consultas se pueden manejar en el Nivel 1 o el agente determinar si necesita ayuda en el Nivel 2. Im a firm believer that information is the key to financial freedom. Looking for U.S. government information and services? DISCLOSURE: Furnishing this information is voluntary. Call the USCIS Contact Centertoll-free at 1-800-375-5283. Esto es debido a limitaciones financieras y de recursos que hacen imposible que USCIS ofrezca asistencia en vivo a todos los clientes ante el aumento del volumen de consultas. Accurate_Fee_3237 . Asistencia en vivo Asistencia en vivo Usted podra tener que esperar para poder hablar con un representante por telfono. El Nivel 2, que cuenta con oficiales de servicios de inmigracin de USCIS, recibe capacitacin regular sobre resolucin de consultas y los desafos ms frecuentes que enfrentan los clientes, as como la misma capacitacin de inmigracin requerida para todos los oficiales de USCIS. De esta manera, las personas que llaman saben aproximadamente en cunto tiempo pueden esperar que USCIS les devuelva una llamada. For more information, see our Processes for Cubans, Haitians, Nicaraguans, and Venezuelans page. For Employees. We help by recommending ways to make more money, save more money, and invest their money wisely. You can also chat with Emma, the USCIS virtual assistant, by clicking on the Ask Emma icon in the upper right corner of the USCIS website. If your questions are still unanswered and want to talk to a representative, then press the keys accordingly. Review our. Press 2 to inquire about the latest petition youve filed with the USCIS. Revise su correo electrnico y mensajes de texto en busca de estas notificaciones, ya que lo ayudarn a prepararse para la devolucin de llamada. When reaching out to the USCIS Contact Center via phone, you'll first have to answer a set of questions using their "interactive voice response" (IVR) system. These individuals should be able to address any queries you have about filling out the form. Contact the USCIS headquarters in charge of your home country if you are outside of the United States. [deleted] 2 yr. ago. Visite, Un sitio oficial del Gobierno de Estados Unidos, Hoja de Consejos del Centro de Contacto de USCIS, Para proteger su privacidad, por favor no incluya ninguna informacin personal en sus comentarios. Be strategic when calling the USCIS Contact Center. Because of pandemic-related protocols, USCIS has continued to experience delays in scheduling and rescheduling these appointments. USCIS adjudica solicitudes y peticiones caso por caso. Contact Us 1.800.375.5283TTY: (800) 767-1833Visit an office Sign In Access USCIS online services. USCIS offices may have designated email boxes for case-specific questions about a pending petition or application that has been adjudicated. Overview If you know of anyone selling an appointment, call the USCIS Contact Center at (800) 375-5283. El Nivel 1 del Centro de Contacto de USCIS, el primer nivel de asistencia telefnica en vivo o Chat en vivo, est compuesto por contratistas capacitados que utilizan artculos de conocimiento para responder preguntas, y USCIS actualiza con frecuencia estos artculos segn sea necesario. Emma can answer general questions regarding immigration services and benefits and direct visitors to a comprehensive website. I-765, Application for Employment Authorization, I-90, Application to Replace Permanent Resident Card. TTY: 877-875-6028. For additional information, please see the news release. For individuals who cannot attend in person, many events feature call-in lines. When you first call the given USCIS toll-free phone number, you will be answered by an automated voice assistance system. USCIS makes two attempts to contact customers. Dont try to schedule an appointment over the phone. Share sensitive information only on official, Get your call transferred to a field office. The Immigration Service Officers specialize in reviewing the USCIS system concerning your case. For these requirements, both Tier I and Tier II officials create a service request, which is then forwarded to the local service centers. How can I make sure I get my call returned? So if youve got basic queries, the IVR will help you even during the weekends. Secure .gov websites use HTTPS If USCIS is unable to reach the individual after the second attempt, the USCIS Contact Center will send an email stating that the agency tried to reach them and instructs them to call back or use other tools. However, some of the content may still be useful, so we have archived the page. Qu debo hacer? Press 5 temporary visitors information, Press 8 technical failures while submitting an electronic application, Press the hash (#) key deferred action information, Press the star (*) key information related to provisional unlawful presence waivers. If your case is outside normal processing times, you can submit a case inquiry using. Call the USCIS Contact Center. Los sitios web seguros .gov usan HTTPS Esto no significa que haya un problema con su caso. Call the USCIS Contact Center toll-free at 1-800-375-5283. Check out ouronline filing video. But they cannot answer specific questions about a case or provide legal help. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. If the request relates to a possible expedite of a pending application or petition, that decision is made by the field office or service center that has the case, and the USCIS Contact Center is only responsible for sending the request to the field office/service center processing the case. Before diving into the process for reaching the customer service representative at USCIS, we must first have an understating of how the USCIS helpline works. Alternatively, you can call the local offices or service centers. Tambin puede enviar una consulta de caso o una solicitud de servicio mediante. Secure .gov websites use HTTPS Permita tiempo para que un cambio en el Formulario G-28, si es necesario, se actualice en expediente del caso. Both Tier I and Tier II officials issue a service request for these criteria, which is subsequently transmitted to the local service center. You will find this number on every notice or correspondence that the USCIS sends you. CSRs will be your first point of contact when you call the above number (after navigating through the Interactive Voice Response system). On Jan. 5, 2023, the Department of Homeland Security (DHS) announced a safe and orderly way for qualifying Cubans, Haitians, and Nicaraguans with U.S.-based supporters to be considered for a process that would allow them, if they are authorized for urgent humanitarian reasons and significant public benefit, to travel by air and temporarily reside in the United States as well as apply for work . Can't find something? Severe hazardous weather can cause our offices to close. Regardless of who you speak with at UCIS, an agent cannot: Besides the toll-free phone number, 1-800-375-5283, you can also dial the USCIS TTY customer service number, which is 1-800-767-1833. Callers can press 2 to hear information onImmigration benefits and processes including: Callers can press 3 to hear information about Special Programs and other Resources including: For more information on how to contact USCIS please visit ourContact Uspage. Only the people who need to attend should come. This does not mean that there is a problem with your case. Share sensitive information only on official, secure websites. So, you might hear different options when you dial in. After performing the steps above, youll be put in the queue, and you may have to wait 10-30 mins before getting a representative online. Many years ago, USCIS set up the National Customer Service Center. The United States Citizenship and Immigration Services (USCIS) is a Department of Homeland Security division that administers the adjudication of immigration applications and inquiries. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. ) or https:// means youve safely connected to The field office must then make the decision. Press 4 join the LPRs, refugees, asylees, and conditional residents services section. If you want the answer to the question, press 2 as well. We have many resources to help you achieve your goals. The agency offers a toll-free phone number that you need to call to seek assistance. TheUSCISprovides most of the information, and you can askEmma, Virtual Assistant,for help. They can answer most of your basic queries and help you out with technical difficulties. Be friendly and polite to the customer service representative. Last Reviewed/Updated: 02/21/2017 Was this page helpful? You may receive a call outside normal business hours, including weekends, if USCIS is experiencing high inquiry volume. Check if theres a processing time applied to your case. Comparta informacin sensible slo en sitios web oficiales y seguros. Immigration to the United States is a hectic ordeal. Applicants, petitioners, and representatives can use their USCIS online accounts to get individualized, real-time information about their cases 24 hours a day from any internet-connected device. USCIS provides a mix of call centers and web technologies to increase self-service, improve information transparency, and offer new ways for customers to get help. So, they can answer many more questions related to your case. Proporcione su nmero de telfono celular y su nmero de oficina. USCIS aims to respond to non-urgent inquiries within 30 business days. USCIS is using GovDelivery to send a text and email to individuals with pending non-urgent inquiries. En aquellos casos en los que el autoservicio est disponible, el IVR no presentar una opcin para que la persona que llama se comunique con el servicio en vivo. Do not bring to the appointment any scissors, flammable liquids (including aerosol sprays and bottles of perfume), knives, nail clippers, tweezers and other sharp objects. Secretary of Homeland Security Alejandro N. Mayorkas announced an extension of Temporary Protected Status for Somalia for 18 months, from March 18, 2023, through Sept. 17, 2024, and a redesignation of the country for TPS. The offices are small. Review our. Email myE-Verify: myEVerify@uscis.dhs.gov. These receipt notices can be presented with an expired Green Card as evidence of continued status while you await your renewed Green Card. An official website of the U.S. Department of Homeland Security. La oficina local debe entonces tomar la decisin. Dont use profanity or offensive language. Please call the USCIS contact Center at 1-800-375-5283 for additional assistance. Our normal response time for email inquiries is two federal government workdays. The USCIS Contact Center has made changes to reduce reliance on telephonic live assistance while promoting the use of online self-help tools and digital inquiry channels. We use cookies to ensure that we give you the best experience on our website. And phone conversation with a live person is one of them. Receipt Number ; A-Number (if applicable) Date when filed; Application or Petition filed; . Press 1 - to call USCIS and get a form. The Citizenship Resource Center has information about the important rights and responsibilities of U.S. citizenship, the naturalization process, and how to prepare for the test. Luego puede enviar mensajes seguros a USCIS. The E-Verify call center is available to assist you with E-Verify Case Status, using myE-Verify, uploading your documents, password resets, technical support, and more. A .gov website belongs to an official government organization in the United States. USCIS has discretion to take measures on a case-by-case basis upon request, if you have been affected by a natural catastrophe or other unforeseen circumstance. Sea estratgico cuando llame al Centro de Contacto de USCIS. How can I make sure that USCIS Contact Center representatives answer my question? A .gov website belongs to an official government organization in the United States. El Centro de Contacto de USCIS intentar ms de un nmero de contacto. DHS has implemented processes through which nationals of Cuba, Haiti, Nicaragua, and Venezuela, and their qualifying immediate family members, may request to come to the United States in a safe and orderly way. Call USCIS 1-800-375-5283 Its crucial to note that the live person assistance service isnt available 24 hours, seven days a week. If you would like to file a Section 508-related complaint, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. Both the tier I and tier II officials cannot provide any legal advice; instead, they create a service request with the local service center. If you have comments and/or questions related to the agency's Section 508 program, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. Share sensitive information only on official, secure websites. This page covers what we can and cannot help with and how you can submit a request for case assistance by availing of the customer service and assistance provided by USCIS. Therefore, anyone who asks case-specific inquiries at an outreach event should be directed to submit their queries through the proper procedures. For more information on when USCIS military assistance staff are accessible to take calls, go to the Military Help Line web page. The question is - why do you need to call and chat with them so frequently? You can find answers to many common questions right here on our Website, and were always just a phone call or email away if you need us. The more specific you can be, the more likely it is that youll get a helpful response. View case status online using your receipt number, which can be found on notices that you may have received from USCIS. How can I make sure I dont miss a return call? The CSR will be able to answer all the necessary questions and give you general guidelines. Immigration into the United States is a lengthy process. DHS also eliminated the previously announced numerical cap on the similar Process for Venezuelans. Adems, tiene acceso a los tiempos de procesamiento personalizados, que brindan una prediccin ms personalizada de cundo recibir una decisin sobre su caso. If the customer service representative couldnt help you out and find your queries to be urgent enough, then hell transfer the call to an immigration service officer. Share sensitive information only on official, secure websites. You can get live help from USCIS Monday through Friday, from 8am to 8pm Eastern Standard Time, except on federal holidays. IER accepts telephone calls and emails in any language, and has interpreters and translators available to assist. Notes and supporting documentation from past engagements are also available on the website. Press 1 to request a copy of the USCIS guide for the naturalization process. 2023 HomeAbroad Inc. All rights reserved. Esta tarea administrativa se est demorando ms que en el pasado. Also, sign up for Case Status Online to: . Mi solicitud o peticin no se puede terminar sin ella. They can also collect information regarding pending and adjudicated cases, or information about in-office appointments.
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